FAQ
About the products
What is JELLEVA?
JELLEVA is a brand dedicated to applying and removing press-on nails. Our own UV adhesive formula, GENTLE ADHESIVE Remover Oil and companion tools are designed to work together through application, wear, removal and residue cleanup.
The brand began with the founder's wish to make nail wear more flexible for someone he loved: to let her choose when to wear her favourite nails and when to take them off, with care at each step.
Should I choose the set or an individual product?
For the complete wear-and-removal routine, choose the US$54.90 set, which includes UV Gel Adhesive, GENTLE ADHESIVE Remover Oil, a dispensing bottle and a removal tool. If you already have the companion products and need a refill, UV Gel Adhesive is US$34.90 and GENTLE ADHESIVE Remover Oil is US$24.90.
Please check the product page for the final pack contents. All prices are in US dollars.
Does the adhesive work with every press-on nail?
No. The nail tip must allow the curing light to pass through. Dark or opaque tips, opaque solid-color tips, and tips with heavy rhinestones or other features that block the light are not suitable.
A pale colour or clear surface alone does not establish that the entire tip transmits enough curing light. If you are unsure, send us the tip details before purchasing so we can help you check compatibility.
What curing light do I need?
The adhesive requires a compatible curing light. We currently recommend a stand-mounted bar-style light specified at 365–395 nm and 5 W.
Actual light output, distance, tip transparency and adhesive thickness affect curing. Follow both the product and lamp instructions; wattage alone does not establish that the adhesive will fully cure.
How long should I cure the adhesive?
Follow the staged curing directions supplied with your product, covering the initial hold, the fingertip area and the nail surface. Timing must match the lamp and tip conditions specified in those directions. An initial hold is not a completed cure.
Keep adhesive away from skin, address overflow before exposing it to the light, and do not cure adhesive on skin.
How long will my nails stay on?
Wear time varies with the nail tips, fit and application, curing conditions, daily activity and the condition of your natural nails. With proper prep — clean, dry natural nails and a normal amount of adhesive — wear typically lasts 15–20+ days.
How do I remove the tips and clean remaining adhesive?
Apply GENTLE ADHESIVE Remover Oil around the bonded edge and allow it to work into the attachment. Use the companion tool to gradually and gently separate the tip. If you feel resistance, pause and apply more oil rather than forcing the tip off.
Do not pry, pull or snap tips off. Apply a little more Remover Oil to remaining adhesive on the natural nail or tip, then gently wipe it away as directed on the product.
Can I reuse my press-on nails?
If the tips are designed for reuse and remain intact after removal, you may wear them again after cleaning and checking their condition.
How should I store the products after opening?
Follow the storage directions on the packaging, keep the containers closed after use, and protect them from direct sunlight and heat. Keep them out of reach of children and pets. Follow any expiry date or period-after-opening guidance printed on the actual product.
What if I have irritation or an allergic reaction?
Stop use and avoid further exposure to the product causing discomfort. Seek medical advice for significant or persistent symptoms.
Email 13137946616@163.com with your order information. We offer a full refund for an allergic reaction under our Return & Refund Policy; that policy also explains the delivery-charge and any return arrangements.
Orders and support
Where do you ship from, and how long does delivery take?
We currently serve the United States and ship from our US warehouse in Aurora, Illinois. Estimated delivery is 3–5 business days after dispatch within the contiguous United States, and 5–10 business days for Alaska, Hawaii, US territories and military addresses. Supported addresses and any exceptions are explained in the Shipping Policy and checkout information.
Delivery times are estimates. If your parcel is delayed, email us so we can help investigate.
When is shipping free?
Orders over US$40 qualify for free standard shipping within the contiguous United States. An order containing only the US$34.90 UV Gel Adhesive does not meet that threshold. Alaska, Hawaii, US territories and military addresses are charged a flat US$12.90 per order and are not eligible for free shipping.
Check the Shipping Policy and checkout for the threshold calculation, supported addresses and charges for other orders. The final delivery charge is shown before you complete your purchase.
Can I return an order if I change my mind?
Unused products with intact packaging can be returned within 14 days of delivery under our Return & Refund Policy. Change-of-mind returns involve outbound and return shipping costs, as disclosed before purchase. The same cost will not be charged twice.
Contact us for return arrangements before sending your parcel. Allergic reactions, damaged or leaking products, and incorrect items are handled under their relevant support policies.
Can I cancel after my order has shipped?
Please contact us promptly. For an order in transit, we need to request carrier interception and confirm the outcome and status of the goods before arranging a refund. Interception is not always possible. If it cannot be arranged, we will explain the return process after delivery.
How can I contact you?
Email 13137946616@163.com, preferably with your order number and a description of the issue. We aim to reply within 24 hours, Monday to Friday. Please note our support team is based in China (UTC+8), so replies may arrive overnight in US time zones. We currently provide support by email and do not publish a customer-service phone number.