Return & Refund Policy

Effective date: 2026/10/14

Contact for all return requests: 13137946616@163.com (please include your order number). We aim to reply within 24 hours, Monday to Friday. Our support team is based in China (UTC+8), so replies may arrive overnight in US time zones — including your order number helps us respond faster.

Change-of-mind returns (14 days)

  • You may return unused products with intact packaging within 14 days of delivery if you change your mind.
  • Contact us first to obtain return authorization and the return shipping instructions. Please do not send a parcel to our warehouse without authorization.
  • For change-of-mind returns, you cover the return postage, and the original outbound shipping fee is non-refundable. If your order qualified for free shipping, the actual outbound shipping cost will be deducted from your refund — this is disclosed here and at checkout before you purchase.
  • We never charge the same shipping cost twice: if you already paid the return postage yourself, we will not deduct it again from your refund.
  • Once the warehouse receives and inspects the returned products, your refund is processed within 2 business days to your original payment method. Actual arrival time depends on your bank or payment provider.

Allergy full refund

  • If you experience a suspected allergic reaction, stop use immediately and email 13137946616@163.com with your order number and a description of what happened. Seek medical advice for significant or persistent symptoms.
  • We offer a full refund for allergic reactions, including the original delivery charges you paid. No shipping cost is deducted in either direction.
  • If we ask you to return the product, we cover the return postage.

This allergy policy is an exception to the ordinary unused-product requirement above.

Damaged, leaking or incorrect items

If your item arrives damaged, leaking or incorrect, contact us with your order number and photos or details that help us understand the issue. These cases are handled separately from change-of-mind returns, and we will make it right at no cost to you.

How refunds are issued

  • All refunds go back to the original payment method.
  • Ordinary returns are processed after warehouse inspection, within 2 business days of inspection.
  • Please include your order number or return authorization number inside or on the return parcel so the warehouse can match it quickly.

This policy works together with our Terms of Service. If there is ever a conflict between the two, the version more favorable to your statutory consumer rights applies.