Terms of Service

Effective date: 2026/10/14

These Terms apply to the JELLEVA website and purchases made through it.

Website: https://jelleva.shop

Customer support: 13137946616@163.com — we aim to reply within 24 hours, Monday to Friday. Our support team is based in China (UTC+8), so replies may arrive overnight in US time zones.

US fulfilment and returns warehouse:

880 Enterprise St, Suite B

Aurora, IL 60504

United States

This address identifies our fulfilment warehouse. Please contact customer support for return arrangements before sending a parcel.

Using our website and placing orders

When using this website or placing an order, please follow these Terms and applicable law, and provide accurate order and contact information. You must have the legal capacity to enter into the purchase or any guardian authorization required by applicable law.

These Terms do not remove any consumer rights that cannot legally be waived.

Our products and their use

JELLEVA offers UV Gel Adhesive, GENTLE ADHESIVE Remover Oil and a combined wear-and-removal set for press-on nails.

The adhesive requires a compatible curing light and nail tips that allow the curing light to pass through. Dark or opaque tips, opaque solid-color tips, and tips with heavy embellishments or other features that obstruct the curing light are not suitable.

Read the packaging, product directions and use guide before application. Avoid contact between adhesive and skin, and do not cure adhesive on skin. Do not force, pry or pull nail tips off. Stop use if irritation, sensitivity or an allergic reaction occurs, and seek medical advice for significant or persistent symptoms.

Wear time, fit and removal experience vary with the nail tips, application, curing conditions and individual circumstances. Website information is not a medical diagnosis or treatment recommendation.

Prices, payment and order issues

Prices are displayed in US dollars. Your purchase is based on the product prices, delivery charges, applicable taxes, discounts and total shown when you order. Payments are handled through the checkout and payment services actually enabled on the store.

If we cannot fulfil an order because of unavailable stock, a clear pricing or information error, failed payment or a reasonable fraud concern, we will contact you about the issue and explain the available resolution. If a paid order is cancelled before fulfilment, the corresponding payment will be refunded. Later price or policy changes do not automatically alter a completed purchase.

Shipping

We currently serve the United States and ship from our warehouse in Aurora, Illinois. Supported delivery addresses and charges are clearly shown before purchase.

Estimated delivery is 3–5 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Warehouse processing time is separate from transit time and is shown at checkout where applicable. Please contact us if a parcel is delayed or has a delivery issue.

Orders over US$40 qualify for free standard shipping. Orders of exactly US$40 or less do not meet the "over US$40" threshold. The threshold is calculated on the discounted merchandise subtotal, excluding taxes and shipping fees. Standard shipping for orders of US$40 or less is US$4.90 within the contiguous United States. Orders shipping to Alaska, Hawaii, US territories or military addresses (APO/FPO/DPO) are charged a flat US$12.90 per order, and the free-shipping threshold does not apply to these destinations.

See the Shipping Policy for the supported destinations and complete details. Checkout settings and the policy always agree.

Cancellations, returns and refunds

Before dispatch, contact us as soon as possible to request cancellation. Whether cancellation is possible depends on the order's processing status.

For an order already in transit, we first need to request interception from the carrier. We arrange a refund after confirming the interception outcome and the status of the goods. Successful interception cannot be guaranteed. If interception is not possible, we will explain the return process available after delivery.

If you change your mind after delivery, unused products with intact packaging may be returned within 14 days of delivery under our Return & Refund Policy. For change-of-mind returns, outbound and return shipping costs are handled as disclosed before purchase, without charging the same cost twice. If you have already paid the return postage yourself, we will not also deduct that same return-postage charge from your refund. On a free-shipping order, the actual outbound shipping cost deducted from the refund is disclosed before purchase.

If you experience an allergic reaction when using our product, stop use and contact 13137946616@163.com. We offer a full refund under our allergy refund policy, which includes the original delivery charges you paid — no shipping cost is deducted in either direction. If we ask you to return the product, we cover the return postage. The allergy refund policy is an exception to the ordinary unused-product requirement.

If an item arrives damaged, leaking or incorrect, contact us with your order information and details that help us understand the issue. These cases are considered separately from change-of-mind returns.

Refunds are issued to the original payment method within 2 business days after the warehouse completes its inspection of a return. Please read the Return & Refund Policy for the complete procedure. That policy and these Terms remain consistent.

Intellectual property and acceptable use

JELLEVA brand marks, original copy, photographs and designs belong to us or their respective rights holders. You may not commercially reproduce them, impersonate the brand or otherwise infringe the relevant rights without authorization.

Do not use the website for fraud, disrupt its operation, bypass security measures, or submit unlawful content or content that infringes another person's rights.

External services and responsibility

Checkout, payment and other external platforms may have their own terms and privacy notices. We aim to maintain the website and order services reasonably; access may be interrupted for maintenance or technical reasons.

Any legally applicable limitation of liability does not remove consumer rights relating to products, refunds, privacy or other rights that cannot be waived under applicable law.

Changes and disputes

We may update these Terms to reflect changes in our business, website or applicable law, and will show the effective date. Completed orders remain subject to applicable law and the relevant terms in effect when the purchase was made.

If you have a concern or dispute, please first contact 13137946616@163.com so we can try to resolve it. You retain the remedies provided by applicable law.