Privacy Policy

Effective date: 2026/10/14

This Privacy Policy explains how JELLEVA collects, uses and discloses personal information when you visit our website, make a purchase or contact us.

Website: https://jelleva.shop

Privacy contact: 13137946616@163.com

US fulfilment and returns warehouse:

880 Enterprise St, Suite B

Aurora, IL 60504

United States

This is a fulfilment warehouse address. Privacy requests should be sent to the email above. Please contact us for return arrangements before sending a product to the warehouse.

Information we process

Depending on the services you use, we may process the following information:

• Contact and order information, such as your name, email address, phone number, billing and delivery addresses, products purchased, order number and shipping details.
• Transaction information, such as payment status, transaction identifiers and return or refund records. Payment details are received through the checkout and payment services used for your purchase. Please do not send full card numbers or security codes to us by email.
• Customer support information, including your messages, order questions, photographs and service correspondence. If you choose to describe irritation or an allergic reaction, we receive the information you provide. Please share only what is needed to address the issue.
• Technical and usage information, such as IP address, browser and device information, and visit or error information recorded by the website services we actually use.

We receive information directly from you, through website technologies, and from the checkout, payment, delivery and other service providers involved in serving you.

How we use information

We use information to process purchases and payments, arrange delivery, handle returns and refunds, respond to requests, maintain website and account security, prevent fraud, resolve disputes and meet applicable legal obligations.

If we offer marketing subscriptions or use advertising services, we will provide the notices and choices required for those activities and respect applicable unsubscribe and opt-out requests.

When information is disclosed

We may disclose relevant information to the service providers we actually use for ecommerce, payments, hosting, technical support, fulfilment, shipping and customer support, and to professional advisers where needed. We limit disclosures to information reasonably needed for the relevant purpose. For example, a fulfilment warehouse needs delivery information; it does not need unrelated descriptions of irritation provided to customer support.

Information may also be disclosed where required by law, in response to valid legal requests, to protect legal rights or as part of a lawful business transfer.

Sales and targeted advertising: We do not sell your personal information for money. We may share identifiers and commercial information (such as device identifiers, browsing activity on our site and purchase information) with advertising platforms — for example Meta, TikTok or Google — when we run targeted advertising, which may count as "sharing" for cross-context behavioral advertising under California and certain other state laws. You may opt out of such sharing and of targeted advertising at any time by emailing 13137946616@163.com with the subject line "Opt out of targeted advertising". We honor legally recognized browser opt-out signals (such as Global Privacy Control) where required by law.

Cookies and similar technologies

Our store runs on Shopify, which uses cookies and similar technologies for shopping features (such as remembering your bag), checkout, session security and fraud prevention. Our service providers may set their own cookies for the functions they provide.

You can manage or clear cookies through your browser settings. Restricting necessary cookies may affect shopping or checkout functionality. Where analytics, advertising or other technologies require a choice under applicable law, we will provide the relevant controls.

International processing

Our operations, customer support or technical services may involve personnel or providers outside the United States, including in China. Your information may therefore be accessed or processed outside your state or country of residence. We will apply the protections required by applicable law and limit the information used to what is needed for the relevant purpose.

Retention and security

We keep personal information as reasonably needed to fulfil orders, provide support, resolve disputes, maintain security and satisfy tax, accounting and other legal obligations. Retention depends on the purpose of the information and applicable requirements. When it is no longer needed, we delete or de-identify it as required by applicable law.

We use reasonable safeguards appropriate to the information involved. No internet transmission or storage system can be guaranteed completely secure.

Your privacy rights

Depending on your location and the laws that apply, you may have rights to learn about, access, correct or delete personal information, obtain a copy, and opt out of certain processing, sales, advertising-related sharing or targeted advertising. You may also have rights to appeal a decision or limit certain uses of sensitive information where applicable. These rights are subject to the conditions and exceptions set by law.

To make a request, email 13137946616@163.com. We may reasonably verify your identity and will respond within the time required by applicable law. We will not unlawfully discriminate against you for exercising a privacy right. If records must be kept for legal, tax, order or dispute purposes, we will explain the relevant limitation. Please do not send unnecessary identity documents or payment card information when making a request.

Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal information to us, please contact us so we can address it.

Third-party services and policy changes

External platforms and linked websites may have their own privacy policies. Please also review their information practices.

We may update this policy to reflect changes in our services or applicable requirements. We will update the effective date and provide additional notice when required by law.

For privacy questions, contact 13137946616@163.com.